Terms and Conditions

All purchases you make through our Website are subject to our terms and conditions,

BY ACCESSING OUR SITES AND USING THE SERVICES, AND ANY UPDATES THERETO, AND BY PROVIDING OR SUBMITTING INFORMATION THROUGH OUR SERVICES; YOU ACKNOWLEDGE AND WARRANT THAT YOU ARE AT LEAST (18) YEARS OF AGE OR OLDER (AS OUR SITES ARE NOT DESIGNED FOR USERS UNDER (18) YEARS OF AGE) AND THAT YOU HAVE READ, UNDERSTAND AND EXPRESSLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, THE APPLICABLE ADDITIONAL TERMS AND CONDITIONS, IF ANY, AND THE PRIVACY NOTICE, ALL OF WHICH ARE INCORPORATED BY REFERENCE INTO THESE TERMS AS IF INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ACCESS OUR SITES, USE THE SERVICES, OR PROVIDE ANY INFORMATION THROUGH THE SITES.
All purchases you make through our Web Site are subject to our terms and conditions,
Performance Guarantee

We guarantee the delivery of the order on the required date, thanks to our wide network of florists we have the best delivery times in Colombia. Deliveries are made “during the day”. This as long as all the delivery information is correct and a person is available to receive it at the requested address.

Satisfaction Guarantee

We have highly qualified florists nationwide, for this reason we offer a satisfaction guarantee. If the delivered product does not meet the quality expectations of our customers, the buyer must inform within 48 hours after delivery, the non-conformity of the service via email or telephone.

Please note that in order to submit your claim we will request photographs that clearly show the deterioration of the product, in order to determine how to solve the situation. Subsequently, if these meet the requirements, FleriadeFlores.co is committed to replace the product.

Confidentiality Guarantee

The totality of the supplied personal data are of exclusive use of floresbucaramanga.co and they are only used for the benefit of the service. Our system does not store information regarding electronic payments, our database only stores information regarding your order and this is handled confidentially for the security of our customers.

About our shipments
Delivery Times

We deliver the same day you request your order as long as it is requested before 16:00 hours – 4:00pm (Local Time), deliveries are made “During the Day” selected, we do not handle specific times or ranges of delivery, on Sundays and holidays we do not have service. In high seasons such as Mother’s Day, Valentine’s Day, Women’s Day or Love and Friendship Day we recommend you to make the purchase 3 days in advance so that it will not present setbacks.

Coverage Cities

Abrego – Norte de Santander, Acacias – Meta, Aguachica,  Aguazul, Ansermanuevo – Valle del Cauca, Arauca, Arbelaez – Cundinamarca, Armenia, Barbosa – Santander, Barichara, Barrancabermeja, Barranquilla, Bello, Bogotá D.C., Bucaramanga, Buenaventura, Buga, Bugalagrande, Cajicá, Calarcá, Cali, Candelaria – Valle del Cauca, Carmen de Viboral, Cartagena, Cartago, Cereté, Chaparral, Chia, Cienaga de Oro – Cordoba, Chiquinquirá, Chinchiná, Circasia, Cota, Corozal, Cucuta, Duitama, Dosquebradas, El Rosal – Cundinamarca, Envigado, Espinal, Facatativá, Flandes, Florencia, Floridablanca, Fuente de Oro – Meta, Funza, Fusagasugá, Garzón, Girardot, Girón, Granada – Meta, Güepsa – Santander, Ibagué, Ipiales, Itagüí, Jamundí, La Tebaida – Quindio, La Virginia – Risaralda, Leticia, Los Patios – Norte de Santander, Maicao, Madrid – Cundinamarca, Manizales, Marinilla, Melgar, Medellín, Moniquirá – Boyacá, Montenegro – Quindio, Monteria, Mosquera, Neiva, Nobsa, Ocaña, Paipa, Palmira, Pamplona, Pasto, Planeta Rica, Pradera, Pereira, Piedecuesta, Pitalito, Popayán, Puente Nacional – Santander, Quimbaya – Quindio, Ricaurte, Rio de Oro – Cesar, Rio Frío – Valle del Cauca, Riohacha, Rionegro – Antioquia, Sabaneta, San Gil, Santa Marta, Santander de Quilichao, Santa Rosa de Cabal, Sibaté, Silvania – Cundinamarca, Sincelejo, Soacha, Socorro – Santander, Sogamoso, Soledad – Atlántico, Subachoque, Supía, Tabio, Tame, Tenjo, Tibasosa, Tocancipá, Tuluá, Tumaco, Tunja, Turbaco – Bolivar, Ubaté, Valledupar, Villa de Leyva, Villa del Rosario – Norte de Santander, Villamaria – Caldas, Villavicencio, Yopal, Yumbo, Zipaquirá

In the purchase process the store automatically settles the cost of delivery, which varies according to the city of delivery.

About Other Elements

The elements that make up the floral design such as bases, ornaments, boxes, wines, chocolates, balloons, stuffed animals, flowers and colors, may differ in the product shown, and these are subject to any changes required according to availability in the city of delivery, however we do our best to please our customers even in the smallest details.

Additional Products

Additional products such as balloons, stuffed animals, chocolates, wines and liquors are NOT sold separately, these products are only part of the floral arrangements.

NATIONAL COVERAGE

Safe and Guaranteed Delivery in different cities with Satisfaction Guarantees.

CUSTOMER SERVICE

Monday to Saturday from 8:00 a.m. to 6:00 p.m., Sundays and Holidays we do not have service or delivery of orders.

WE ARE PRESENT

We want to be part of the most special moments!
Our Portfolio has thousands of possibilities and complements for your specific details and needs.

Means of Payment

We handle different means of payment, so you can make your purchase from anywhere in the world, including Credit and Debit Cards, through ePayco and Paypal, drafts in Efecty, Super Giros and Western Union or Bank Transfers to Bancolombia, Daviplata, Nequi or BBVA. When making the purchase process you will be able to choose the payment option that best suits your preference.

Prices, Payments and Orders.

We recognize the importance of your privacy and employ SSL during transactions. We use several payment processors. You may use your PayPal account to place an order with us. Please refer to the privacy notices and terms of use of their websites regarding the use of your information and any changes to your PayPal account. Our FAQ Page provides helpful information, including information on how to place an order and cancel an order. Our prices and features are subject to change upon at least 30 days’ notice, and such notice will be provided at any time by posting the changes on the Site.

Deliveries.

In general, if you place your order before 12 noon, we offer same-day delivery in and to most cities in Colombia. Orders are generally delivered between 9 am and 7 pm local time in the country of delivery. If the recipient is not available at the time of delivery, we will use our best judgment to decide on the safety of the delivery, leaving the flowers and/or gift basket with a neighbor, and we will reattempt delivery again, or we may contact the recipient to arrange delivery. floresbucaramanga.co will make every effort to deliver the flower arrangement and/or gift basket on the requested day. Unfortunately we cannot guarantee a delivery time, due to various circumstances. If the delivery address is or appears to be incorrect, we may contact the recipient to confirm the address. During major holidays, such as Valentine’s Day, Mother’s Day and Love and Friendship Day, our delivery time may vary and florists may deliver your order a day earlier, to ensure that all orders are delivered on time.

Live Chat.

floresbucaramanga.co offers an online bilingual live chat service, provided through our third party service, to assist you with your questions and information about your order. Our contractors/employees will request your name, email address and order number, as appropriate, so that we can address your needs.

Rights and Restrictions on Use.

You shall use the Sites and Services only for lawful purposes. You must not post, submit or transmit any material that: (i) violates or infringes in any way upon the rights of others, including, without limitation, intellectual property rights, the right of privacy or publicity; (ii) is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or objectionable; (iii) encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law; or (iv) contains or involves false, inaccurate or misleading information, or is likely to or does in fact harm a person, animal or property. You are prohibited from using the Services to: (i) facilitate the abuse of unsolicited mail or email of any kind (Spam); (ii) circumvent any security features (including the use of another person’s username to access the Site) or encryption tools that we may use to prevent or restrict access to all or part of the Site; (iii) create liability for us, or cause us to lose (in whole or in part) the services of our ISPs or other providers; or (iv) deliver viruses, Trojan horses, malware or similar or other programming code routines that may damage or interfere with the Sites or Services. In addition, you agree not to use the Sites or Services to distribute, promote or publish any material containing any solicitation of funds, advertising or solicitation for goods or services of any kind, unless expressly authorized by us. We reserve the right to deny Service to users for any reason. We may alter, suspend or discontinue any aspect of the Sites or Services at any time, including the availability of any features or content. We may also implement limitations on certain features and aspects of the Sites or restrict access to all parts of the Sites or Services, without notice or liability. If your account has been terminated for any reason, you may not re-register as a member without our prior written consent. We may alter, suspend or discontinue any aspect of the Sites or Services at any time, including the availability of any features or content. We may also implement limitations on certain features and aspects of the Sites or restrict access to all parts of the Sites or Services, without notice or liability.

If your account has been terminated for any reason, you may not re-register as a member without our prior written consent. We may alter, suspend or discontinue any aspect of the Sites or Services at any time, including the availability of any features or content. We may also implement limitations on certain features and aspects of the Sites or restrict access to all parts of the Sites or Services, without notice or liability. If your account has been terminated for any reason, you may not re-register as a member without our prior written consent. We may also implement limitations on certain features and aspects of the Sites or restrict access to all parts of the Sites or Services, without notice or liability. If your account has been terminated for any reason, you may not re-register as a member without our prior written consent. We may also implement limitations on certain features and aspects of the Sites or restrict access to all parts of the Sites or Services, without notice or liability. If your account has been terminated for any reason, you may not re-register as a member without our prior written consent.

Intellectual Property and Copyright Notice.

The Sites are controlled and operated by FeriadeFlores. co, Our software, applications and our materials and information on the Sites and Services, including, without limitation, images, text, data, illustrations, audio, video files, as well as the selection, coordination and arrangement of such materials (collectively, the ‘Intellectual Property’), are protected by copyrights, trademarks, service marks or other proprietary rights that are our Intellectual Property or that belong to third parties who have licensed their Intellectual Property to us, and all other trademarks, service marks and trade names used on the Sites are the property of their respective owners. You agree that the Intellectual Property on the Sites and Services may not be used without the express written permission of floresbucaramanga.co,

Therefore, you may not: (i) remove or obscure any Intellectual Property notices; or (ii) hold yourself out as the owner or creator of any material on the Sites and Services unless you are the owner or licensee of such material (including, without limitation, text and photos). You further agree that the Intellectual Property, including but not limited to trademarks and logos, shall not be used in any manner that disparages or discredits the Sites, Services or users, or is likely to cause confusion among consumers. Except as expressly authorized herein, material from the Sites and Services, or material transmitted through the Sites and Services, may not be copied, modified, reproduced, republished, uploaded, posted, posted, redesigned, transmitted, retransmitted, distributed or redistributed, in any way. Use or modification of our Intellectual Property in any form, including, without limitation, use on any other website, networked computer environment or mobile device, without express written permission, is a violation of our copyrights and other proprietary rights and is strictly prohibited. If you have any questions or concerns about Intellectual Property on our Sites, including copyrights, please email us at info@54.91.40.53.nip.io.

Infringement.

Without limiting other actions, we may limit your activity, issue a warning, temporarily suspend, indefinitely terminate your membership and refuse to provide you with our Sites and Services if, in our sole and independent judgment: (a) you breach, or we reasonably believe you are about to breach these Terms or the documents they incorporate by reference; (b) we are unable to authenticate any information you provide to us; (c) you fail to pay any amounts due by the due date; or (d) we believe your actions may cause financial loss, injury or legal liability to you, our users or the Company, and its officers, directors, employees, agents, distributors, affiliates and third party suppliers.

Links to Other Sites.

Links on the Sites may allow you to leave the Sites. The linked sites are not under our control and we are not responsible for the content or material available on them. We provide these links to other web sites as a convenience to you, and access to any other web sites linked to the Sites is at your own risk. The presence of a link on the Sites does not imply a recommendation or endorsement of the linked website by the Company. This includes all affiliates and advertisers. Please check the terms of use and privacy notice for each site visited.

Mobile Access.

Our Sites are designed for browsing on mobile devices. We do not charge for viewing our Sites, however, your wireless service provider’s normal rates and charges, as well as data transfer fees, will apply. Please check your provider’s notice. Under no circumstances will we be liable for wireless usage charges incurred by a user.

DISCLAIMER OF LIABILITY.

THE MATERIALS, PRODUCTS AND INFORMATION PROVIDED ON THE SITES OR THROUGH THE SERVICES ARE PROVIDED ‘AS IS’ AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT YOUR ACCEPTANCE AND USE OF THE SITES AND SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OF THE SITES AND SERVICES. WE DO NOT WARRANT THAT THE SITES, COMPUTER SYSTEMS, SERVICES OR SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES, SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU (AND NOT US) ASSUME THE ENTIRE RISK AND COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. FURTHER, WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING ANY MATERIALS, GOODS, CONTENT OR SERVICES PUBLISHED BY US, BY ADVERTISING PARTNERS (AFFILIATES) OR POSTED ON THE SITES. AS AN ADDITIONAL SERVICE TO YOU, WE OFFER ACCESS TO AFFILIATES AND ADVERTISERS, AND, THEREFORE, WE ASK THAT YOU REVIEW THEIR CORPORATE POLICIES, INCLUDING, BUT NOT LIMITED TO, THEIR TERMS AND CONDITIONS AND PRIVACY POLICIES. YOU AGREE THAT NO COMPANY, OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD PARTY PROVIDERS, AFFILIATES OR ADVERTISERS SHALL BE LIABLE TO YOU FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY, OR ANY OTHER LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE),

YOU AGREE TO INDEMNIFY US FOR ANY AND ALL CLAIMS, INJURIES, CLAIMS, LIABILITIES OR OTHER ACTIONS OF ANY KIND OR NATURE WHATSOEVER, WHETHER BASED ON OR RESULTING FROM ANY PRODUCTS, SERVICES, INFORMATION, MATERIALS, CONTENT OR OPINIONS PROVIDED ON OR THROUGH THE SITES AND SERVICES. APPLICABLE LAW MAY NOT ALLOW THE DISCLAIMER OR EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY AND INDEMNIFICATION.

YOU ASSUME THE ENTIRE RISK AND LIABILITY FOR YOUR USE OF THE SITES AND SERVICES. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD THE COMPANY, OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD PARTY PROVIDERS, AFFILIATES AND ADVERTISERS, HARMLESS FROM AND AGAINST ALL DAMAGES (DIRECT, INDIRECT, ACTUAL AND CONSEQUENTIAL), CLAIMS, DEMANDS, CLAIMS AND LIABILITIES OF EVERY KIND AND NATURE, INCLUDING, WITHOUT LIMITATION, CLAIMS OR CLAIMS OF THIRD PARTIES FOR BREACH OF ANY PROVISION OF THESE TERMS, KNOWN AND UNDERSTOOD, ALLEGED AND SUSPECTED, INCLUDING EXPENSES AND COURT COSTS, ARISING DIRECTLY OR INDIRECTLY FROM, RELATING TO OR RESULTING FROM USE OF THE SITES AND ANY SERVICES OR PURCHASES FROM THE COMPANY OR ITS SUPPLIERS. THE TOTAL LIABILITY OF THE COMPANY, OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AUTHORIZED AGENTS, THIRD PARTY SUPPLIERS, AFFILIATES AND ADVERTISERS, SHALL BE LIMITED TO THE PAYMENT OF RECENT DAMAGES CAUSED BY A COURT JUDGMENT, TO THE GREATER OF THE ACTUAL AMOUNT PAID BY YOU, OR $1.00. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. We reserve the right to assume, at our sole expense, the exclusive defense and control of any claim or action and all negotiations for settlement.

Allergic Reactions.

Although unusual, please be aware of any allergies your friends, family or others may have to flowers and certain foods. IN THE UNFORTUNATE AND RARE EVENT THAT THE RECIPIENT OF YOUR ORDER SUFFERS AN ALLERGIC REACTION TO ANY ORDER PLACED THROUGH OUR SITES AND SERVICES, WE ASSUME NO RESPONSIBILITY FOR SUCH ALLERGIC REACTION.

Contract Interpretation.

These Terms of Use, including the Privacy Policy, constitute the entire agreement between you and the Company. No waiver or breach of these Terms shall be a waiver of any other provision of this agreement, and no waiver shall be valid unless signed in writing by the parties. If any provision of these Terms is held to be void, such provision shall be restated to reflect, to the extent possible, the original intent of the Company. Any provision that should survive to allow the Company to enforce its interpretation will survive termination of these Terms.

Assignment of Rights. Notwithstanding any other provision of these Terms, the Company, its successors and assigns, may fully enforce any term or provision of these Terms, and all rights and benefits shall apply to such successors and assigns, with or without notice.

Termination. You may terminate your registration/membership at any time by writing to info@54.91.40.53.nip.io. Within a reasonable period of time after cancellation, any information you submit to our Sites will not be available for viewing and will be removed from our active databases, but may remain in our files, especially if it is necessary to store it to comply with legal obligations. In the event of termination or rescission, the Terms will survive and remain legally binding upon termination, without limitation. We may terminate your use of and registration with the Sites, at any time and for any reason, with or without cause, without notice and without any additional liability or obligation of any kind to you or any other party.

Notices. Unless otherwise stated, please send notices to the Company information at the top of these Terms and Conditions or email us at info@54.91.40.53.nip.io.

Prohibition on Commercial Use. You understand and agree that, other than placing orders, you must not exploit or use the Sites or Services for commercial purposes of any kind, without our prior written approval. If you are the owner of a good or service and wish to highlight your good or service, or if you have questions about advertising on our Sites, please email us at info@54.91.40.53.nip.io.

ADA Compliance. Our goal is to comply with the ADA by making access to our Services is available to as many people as possible. If you have any suggestions for making our Sites more accessible, please contact us as we continue to improve our services and products.

Changes to Our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time by notifying you in advance by email or in writing. We will also post these changes on our Site. These changes will be effective 30 days after we receive notice. Your continued use of our Sites, Services and products after any changes to these Terms and Conditions, as well as our notice to you, will constitute your acceptance of such change. If you do not agree to changes to these Terms and Conditions, you may choose to discontinue use of our Sites and Services.

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