Frequent questions
Frequent questions
Once the dispatch has been made, we will inform you via e-mail that your order has been delivered. If you are aware that your order has not reached the recipient, we ask you to let us know as soon as possible by indicating your name and order number or by calling the telephone numbers that appear in our contact information.
Buying on our portal is completely safe since payment by debit or credit card is made with specialized providers (ePayco – Paypal) who use the best security standards. We do not store on our servers any information regarding your debit or credit card.
We will try to make the delivery on the date selected in the purchase process. In the event that no one is found and it is not possible to leave the floral design, we will contact the recipient to coordinate the delivery. In the same way and in particular cases we will have the option of delivering the flower arrangement to a third person such as a neighbor, doorman, reception employee, etc; that is convenient for you to take care of the transmission and delivery to the final recipient.
Once the payment is made, you will receive a confirmation of your order via e-mail with the details of the purchase. If you don’t see it in your inbox, please check your spam or junk folder. We recommend that you have the order number on hand for any type of concern that may arise in relation to your order.
If you have any problem when placing your order, you can contact us through our Chat or Whatsapp (you can see them at the bottom of the store), one of our advisors will be attentive to answer your questions. You can also contact us by phone or send us an email, which we will respond to as soon as possible.
What forms of payment do we handle?
You can make the payment of your order from anywhere in the world, using all credit and debit cards through ePayco and Paypal. floresbucaramanga.co does not charge any additional fees using this payment system. In the same way, if you do not have electronic means of payment, you can also make a transfer through the Wester Union entity. (You will find the money order details at the end of the purchase process). If you are located in Colombia you can also make the payment through a transfer or consignment in Bancolombia, Daviplata, Nequi or BBVA or make a transfer through the Efecty or Super Giros entity. (You will find the money order or consignment data at the end of the purchase process).
In what currency can I make the payment?
You can choose the currency on the left side of the screen, which allows you to pay with Colombian Pesos (COP) or American Dollars (USD).
How far in advance should I request my order?
We deliver the same day you request your order as long as it is requested before 4:00 p.m. – 4:00 p.m. (Local Time), deliveries are made “during the day” selected, we do not handle specific hours or ranges of delivery, on Sundays and holidays we have no service. In high seasons such as Mother’s Day, Valentine’s Day, Women’s Day or Love and Friendship Day, we recommend you make the purchase 3 days in advance so that it will not present setbacks.
Does my order have a shipping cost?
If the delivery of the floral design has a cost, the store automatically settles the cost of the address in the purchase process.
Why should I entrust my order to floresbucaramanga.co?
Because our products are of excellent quality at the best prices, also because we offer you a satisfaction guarantee. Our payment system is secure. If for any reason you are not satisfied with your order, please let us know and we will gladly take care of giving you a prompt and satisfactory solution.
How does the purchase process work?
The purchase process is very easy and simple to follow and consists mainly of the following steps:
Filter by the Main “Menu” at the top of the Shop (Categories, Occasions, By type of flower) Choose the design of your choice and click on “Select Options” or click on the image of the design to see the information of the product. In this step you select the variations of the design, write the Dedication for the card (there we offer you some options with predefined messages in case you need any ideas) and click on ‘Add to Cart” Later you will see the summary of your shopping cart, you can add in this step of the purchase additional products such as chocolates, stuffed animals, balloons and wines if you wish.
In the next part of the purchase, you fill in the buyer’s information and the delivery information.
Finally, select the payment method of your choice:
The first option allows you to see data to pay through *Giros or Cash Transfers or Super Giros – Bancolombia, DaviPlata, Nequi or BBVA*
The second option *ePayco* to pay with debit cards (PSE) or credit from Colombia.
The third option *Paypal* for payments with cards from abroad.
You accept terms and make the payment.
What days do you deliver?
We deliver from Monday to Saturday, on Sundays and holidays we have no service.